ORDERS AND PAYMENTS

What payment methods does MINT accept?

You can pay with all major credit and debit cards. Our payment portal is encrypted and secured by Stripe, and we do not receive or store any of your card details on our servers.

Can I cancel or change my order after placing it?

We process orders as quickly as possible, so we cannot guarantee that changes can be made once an order has been placed. Please contact us as soon as possible and we will do our best to accommodate your request.

SHIPPING AND DELIVERY

Where do you ship and how much does shipping cost?

MINT ships worldwide using trusted couriers such as UPS and GLS.
Shipping is free for all orders, both within Europe and internationally.

How are orders shipped and how long does delivery take?

Orders placed before 2 PM (CET) ship the same day. Orders placed later will ship the next business day.

Estimated delivery times:

• Europe: 2-5 business days
• Rest of the world: 2-5 business days

Prescription sunglasses require additional production time and are typically delivered within 3-4 weeks from the order date.

Will I be charged import duties or additional taxes?

No. All orders include applicable taxes and duties. We ship using Delivered Duty Paid (DDP), meaning you will not be charged additional import fees upon delivery.

RETURNS, REFUNDS AND WARRANTY

What is your return policy?

If you are not completely satisfied with your purchase, you may return or exchange the item in accordance with our Returns and Refunds Policy.

Full details on how to return products can be found here.

How are refunds processed?

Refunds for credit card purchases are issued to the original payment method. Once returned goods are received and inspected, refunds may take up to 10 business days to process.

Additional information can be found here.

Do MINT products come with a warranty?

Yes. All products sold through our website are covered by a warranty against defects in materials and workmanship under normal use for a reasonable period from the date of delivery. If a product is defective due to a manufacturing fault, please contact us to arrange a repair, replacement, or other appropriate solution.

More details regarding our warranty policy can be found here.

PRODUCTS AND SPECIFICATIONS

Where can I find detailed information about MINT products?

Each product page contains comprehensive information about materials, technical specifications, included accessories, and other relevant product details.

Are MINT products also suitable for women?

Yes. All MINT products are designed with a unisex fit, suitable for both men and women. Some of our models are made specifically for smaller or narrow faces. 

What safety standards do MINT products comply with?

All MINT products are designed and manufactured in compliance with recognized international safety and quality standards implemented by the European Union.

Read our declarations of conformity for specific information regarding which standards our products comply with here.

Can I replace the lenses on my MINT eyewear?

Yes. The lenses on all MINT products can be replaced.

What is Visual Light Transmission also known as VLT?

VLT measures how much visible light passes through a lens and reaches your eyes. MINT lenses are designed to provide optimal optical clarity while maintaining the highest level of protection, including 100% UVA and UVB protection.

MINT PRESCRIPTION – RX

Do I need a valid prescription to order prescription sunglasses?

Yes. Prescription sunglasses are custom-made according to your vision needs, so we require a valid prescription before production begins.

My prescription is expired. Can I still place an order?

Yes. You may place your order before your eye exam and send us your updated prescription later. We can also send you a reminder to provide it once available.

What is Pupillary Distance (PD)?

Pupillary distance (PD) is the distance between the centers of your pupils. This measurement ensures that your prescription lenses are properly aligned with your eyes.

If your PD is not listed on your prescription, you can request it from your eye doctor or follow our simple instructions to measure it at home.

Can you use my contact lens prescription for glasses?

No. Contact lens prescriptions differ from eyeglass prescriptions, so we cannot use them to produce glasses.

Can you obtain my prescription from my doctor?

We can try, but due to medical privacy regulations it is usually faster for you to request the prescription from your doctor and send it to us directly.

How long is my prescription valid?

Most prescriptions are valid for two years, unless your doctor specifies a different expiration date.

If you have any other questions that we didn’t adress here or you can’t find the answers to, please contact us at info@mint-sports.com.